Delivery and returns

The costs below are for UK mainland only, for all other areas please get in touch for costs and information.

Masuri Helmets 

Delivery Costs
  • Free delivery for orders over £100
  • £7.00 delivery on purchases under £100
Delivery Process
  • A tracking link will be sent from the courier company once your goods are dispatched
  • 21 day leadtime on delivery from approval of your logo sample for 'core coloured' helmets
  • 21 day leadtime on delivery from approval of your logo sample for 'secondary coloured' helmets
  • 42 day leadtime on delivery from approval of your logo sample for the 'any coloured' selection of helmets
Courier delivery times: 8am-6pm, Monday-Saturday
If you're not in to receive your delivery...

A re-delivery service is available, a card will be left for you to re-arrange for the delivery to be made again, or have it signed for by a neighbour or for it to be left in a safe place.

    

Masuri Teamwear

Minimum order of  4 units per garment, per order.
Delivery Costs
  • £80.00 to £299.99 = £3 per garment
  • £300 to £599.99 = £2 per garment
  • £600 to £899.99 = £1 per garment
  • £900 and above = no delivery charge
Delivery Process
  • A tracking link will be sent from the courier company once your goods are dispatched.
  • 4 week leadtime on delivery from approval of your teamwear proofing visual (this will be supplied to you via email a few days after your order has been placed).
Courier delivery times: 8am-6pm, Monday-Saturday
If you're not in to receive your delivery...

A re-delivery service is available, a card will be left for you to re-arrange for the delivery to be made again, or have it signed for by a neighbour or for it to be left in a safe place.

Masuri Returns Policy

Our returns policy is as follows:

Core uncustomised products (teamwear and helmets)
  • We will accept returns for exchange or refund as long as the product is returned to Masuri unworn/unused, labels still on with a proof of purchase within 14 days of you receiving the product/consignment.
  • Product should be returned to Masuri head office (UK only, if you are an international customer, please call us on 01962 715 818 for more information).
  • Buyer pays for postage.
Customised products (teamwear and helmets)
  • We will not accept returns on customised product as you have signed off a proof of the garment, we ask that all designs, colours, garment features, sizing and order information are double checked before placing the order as we will only accept returns if the garment/product is faulty upon receipt.
  • If a garment/product is found to be faulty, they will be applicable for exchange only (like for like).
  • The product needs to be returned to Masuri unworn/unused, labels still on with a proof of purchase within 14 days of receipt.
  • Product should be returned to Masuri head office ((UK only, if you are an international customer, please call us on 01962 715 818 for more information).
  • Buyer pays for postage.

If you have any questions about the delivery or return of Masuri products, please get in touch with a member of our team. 

Contact Masuri